Your questions

From us to you

Here, we give you the answers to the most frequently asked questions about our products and service, giving you quick access to key information.

For your convenience, we have brought together all the answers to the most frequently asked questions. These have been grouped into six categories to help you find information quickly.

My account

Passwords; confidentiality; placing, changing or tracking orders; you can find answers about every aspect of using your account here.

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My orders

Here we explain more about changing, tracking or canceling orders, as well as billing, in response to your queries.

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Payment

The terms, methods, timescales and security, here you will find answers to the most frequently asked questions about payment.

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Delivery

Here you will find every detail relating to the timing, methods, costs and conditions of our deliveries.

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The ChocoTasteur

Methodology, chocolate tasting, delivery in two stages, here we offer further information about our ChocoTasteur gift and the Chocolate Personalities it reveals.

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How to contact us

You and us: we value every client relationship, so there are many ways you can contact us for further assistance with any aspect of your MaisonCailler experience.

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